Need Replacement Parts?

McNaughton Incorporated Return Policy

In the unlikely event that you want to return a Tidal Wake product, here is how to do it:

All Products MUST be returned to the original place of purchase according to their requirements and specifications.

If a product was purchased directly from Tidalwake.com and needs to be returned because the customer changed their mind or no longer wants the item, the policy and procedures are:

1. Customer calls to get a Return Authorization: 763-389-3737
2. Customer returns product, (and pays return freight charges), along with all original hardware, packaging, and packing slip with Return Authorization number written on it to:  McNaughton Inc. – RETURN, 10700 Highway 55, #260, Plymouth, MN 55441
3. There will be a 25% RESTOCKING FEE charged based upon the actual cost of the product if the product is returned after 30 days.
4. The refund will be the original sale price less 25% restocking fee, less any outgoing freight charges.
5. Refunds are applied in the same manner of original payment (Credit Card or check)

Questions can be directed to: Kris at 763-389-3737

WARRANTY

Tidal Wake General Warranty

We stand behind our products and want to keep you surfing and boating! Tidal Wake products not covered under any other programs are warrantied against manufacturing defects for 90 days from the date of purchase. We will repair or replace any part that is defective provided the device was installed / removed correctly and was in normal and proper use according to the instruction manual.

Tidal Wake LED Lights – 3 Year Limited Warranty

Tidal Wake XLR8 Wake Shaper – 1 Year Limited Warranty

All other Tidal Wake Products – 90 Day Warranty

Tidal Wake covers normal, non-commercial use for 90 days from the purchase date. To activate the manufacturer’s warranty, call 1-800-423-5487 for instructions.

You will receive a Return Authorization # and instructions on how to return your product, Mail a copy of your original purchase receipt within 90 days of purchase to:

Tidal Wake WARRANTY, McNaughton Inc, 10700 Highway 55 #260, Plymouth, MN 55441

If for any reason you have a problem let us know! To receive warrantied parts, please email jamie@tidalwake.com and provide:

1. original proof of purchase (order copy or sales receipt)
2. a photo of the defective part
3. a current address.

Tidal Wake Shaper -Keep You Surfing Warranty Tidal Wake 1-year Limited Wake Shaper Warranty

We stand behind our products and want to keep you surfing! Tidal Wake Shapers are warrantied against manufacturing defects for 1 year from the date of purchase. We will repair or replace any part that is defective provided the device was installed / removed correctly and was in normal and proper use according to the instruction manual.

Tidal Wake covers normal, non-commercial use for 1 year from the purchase date. To activate the manufacturer warranty, you must register your product. Mail a copy of your original purchase receipt and the completed warranty card form within 60 days of purchase to:

Tidal Wake WARRANTY, McNaughton Inc, 10700 Highway 55 #260, Plymouth, MN 55441

If for any reason you have a problem let us know! To receive warrantied parts, please email jamie@tidalwake.com and provide:

1. original proof of purchase (order copy or sales receipt)
2. a photo of the defective part
3. a current address.