Frequently Asked Questions

How Soon will my order ship?
Most orders ship within 1 business day. Orders placed on a Weekend or Holiday will ship on the next business day.
How can I track my order?
Go to and login to your account, you will be able to see your order and the tracking # of the shipment

Where is Tidal Wake Located?

Tidal Wake is a registered brand of McNaughton Incorporated located in Minneapolis, Minnesota, USA. Many of our products are made in the USA


Do Tidal Wake Products have a Warranty?

YES! We stand behind our products! Our LED Lights have a 3 year warranty, the XLR8 Wake Shaper has a 1 year warranty and all other items have a 90 day warranty against defects. If you have an issue and you have used your product correctly as per the instructions, please file a warranty claim here:

Warranty Claim

What is your Return Policy?

You can see it all right here!


My question is on a particular product, where can I get that information?

Each product has an FAQ and product description on the website. If you don’t fine your answer there, email or call 1-800-423-5487, ext 16.